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Returns

We hope you love your greeting cards and gifts, as we do aim to please! In the unlikely event you are not satisfied with your order, please get in touch at [email protected]
It’s easy for you to apply for an exchange or refund. See the step by step policy below.

EXCHANGES
We are happy to issue exchanges on non-personalised items. Items must be in their original packaging and in an unused condition. To reach a resolution, please get in touch at [email protected]
REFUNDS:
If for whatever reason you are unhappy with your order, get in touch with us at [email protected] PLEASE NOTE: ALL PERONSONALISED PURCHASES ARE NON-REFUNDABLE. You must return the purchase in its original packaging and in an unused condition with your name and order number noted inside. Contact us for more information.

Unfortunately, we don’t offer a free return postage service, at present customers are liable to pay for return postage. Refunds may take 7-10 working days from receipt of return packages, this allows us to inspect all returned items and reach a resolution.

ELIGIBILITY WINDOW
To qualify for a full refund, your items must be returned to us within 14 days from the date you completed the purchase.

ITEMS NOT ELIGIBLE FOR REFUNDS:
All personalised greeting cards and gifts are non-refundable.
Damaged items or Items not in their original packaging.
Items must have all tags and security ribbons attached & untouched.
Returned parcels must have reference to Order Name and Order Number.

KNOW HOW: STEP BY STEP
Please get in touch with our team at [email protected] to begin the exchange or refund process. If you require an exchange or refund, please send us your original order number and a brief reason. Our team will get in touch with you to discuss the next steps of the process.

Shipping:
Place the undamaged items into a secure and sealed shipping package. Include a print out of your order receipt or note of your Name and Order Number for identification when it arrives back with us.
All packages should have a clear return shipping address displayed on the front (This will be provided to you by our returns team). Take note of the tracking number so we can follow its journey back.
You will receive a confirmation email of your return within 72 hours of us receiving the parcel, soon to be followed by a resolution.
PLEASE NOTE: We understand our return postage is not free, however we strongly encourage you to insure your package with a tracking code. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with a Signed For label.

SHIPPING
Orders are usually dispatched within 24 hours of placing your order. Orders are processed throughout each working day.
We are currently not offering free delivery on any of our products. Delivery prices vary depending on the size and weight of your order. Delivery options and prices are shown at checkout.
We do not offer express international shipping at this time however all International orders are processed and shipped within 24hours of placing your order (excluding weekend and public holidays). You are notified of completion when your order has been dispatched.
ADDITIONAL NOTE
The cost of all delivery provided at check out on www.Alaynas.co.uk does not include customer return delivery costs from both UK or international destinations. It is the full responsibility of the customer to find the costs of return postage and is not under any circumstance covered by Alyanas.co.uk If further information is required regarding returns, please contact us at [email protected]
ABOUT US
We are a UK, Family run business, delivering high quality greeting cards and gifts. Our Personalised cards and gifts are created and dispatched from the United Kingdom.

Our collections include a variety of cards to help share and capture the important moments in life with your very own personal touch. From birth announcements to wedding invitations, singing cards to popup cards, we're here to make your moments magical with our cards and gifts.
WE CARE ABOUT QUALITY!
Your greeting cards should feel as good as they look, so we take a lot of time to offer and source the best materials and printing techniques.

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